Refund & Return Policy

Refund & Return Policy

Last Updated: December 18, 2025

At Princess Cosmetics, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns and refunds are accepted.

1. Returns Eligibility

We accept returns within 14 days of delivery, provided that:

The product is unused, unopened, and in its original packaging

The item is in the same condition as received

Proof of purchase (order number or receipt) is provided

For hygiene and safety reasons, opened or used cosmetic products cannot be returned, unless the item is defective or incorrect.

2. Non-Returnable Items

The following items are non-refundable:

Opened or used cosmetic and personal care products

Items damaged due to misuse or improper storage

Sale or promotional items (unless defective)

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Please contact us within 48 hours of delivery

Provide clear photos of the product and packaging

We will arrange a replacement or full refund at no additional cost

4. Refund Process

Once your return is received and inspected, we will notify you of approval or rejection

Approved refunds will be issued to the original payment method

Shipping fees are non-refundable, except in cases of defective or incorrect items

Refund processing time may take 5–10 business days, depending on your payment provider

5. Return Shipping

Customers are responsible for return shipping costs

Return shipping fees are non-refundable

We recommend using a trackable shipping service

6. How to Request a Return

To initiate a return, please contact us with:

Order number

Reason for return

Photos (if applicable)

Email: support@princesscosmeticstore.com

7. Changes to This Policy

Princess Cosmetics reserves the right to update or modify this policy at any time. Any changes will be posted on this page.

Shipping costs are determined based on the courier service within Egypt and will be clearly communicated to the customer before order confirmation.

We aim to provide a transparent and secure shopping experience with 100% authentic products.